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Channel: Customer Service
Browsing index pages (138 articles)

6 Essential phone etiquette tips

Don't answer a sales call without these top tips on customer calling...

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Running a virtual business? Use these 5 top sales tips!

Just because your business is virtual, doesn't mean you should forget about great customer care. Use these 5 tips on successful selling online...

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Voice messaging: the key to customer communication?

Can outbound voice messaging really be the answer to customer communications AND help cut resources? We take a look...

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How to keep your warehouse in sync with sales promotions

To keep up with customer demand, sales must work in sync with warehouses. Here's how...

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Contactability: are you paying the price for poor customer care?

Research from Yonder Digital Group shows how all sectors are failing on customer contactability. Find out how your sector fared...

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A Sales horror story

Sales vet Bob Smith recounts some of the horrors he's encountered door-to-door selling...

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Customer segmentation: how to get to know your buyers in 5 simple steps

Selling is all about knowing your customers. Find out why segmentation is key...

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ProspectSoft CRM platform goes mobile

Tech firm meets growing demand for 'always on' CRM solution

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4 Levels of sales effectiveness – how to reach the top of your game in sales

We've identified 4 levels of sales skills - which level are you at?

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Where do brands stand on proactive customer engagement?

Is your business ready to get proactive about customer service?

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CloudFest London, 20 September 2017

Find out the latest thinking on sales and service at this NewVoiceMedia event

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New study finds businesses are failing to keep up with customer expectations

NewVoiceMedia reveals where businesses are going wrong on CX...

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Exploring new horizons: how to capitalise on cross-border sales

Looking to expand overseas? Here's what you need to know about cross-border selling...

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5 major contact centre issues - and how to conquer them

Put that call on hold for a moment...read these top tips to conquer call centre issues!

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Omnichannel: your direct route to customer success

How do you incorporate practical cross-channel and proactive customer engagement into your business?

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How to work your voice & win the customer

Let's talk about tone of voice and how changing it could win you that sale...

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4 Easy ways to text your way to customer satisfaction

Discover new ways to extend your reach to customers through text messaging

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4 customer call mistakes that could be helping the competition

Guilty or not? Do you make these common mistakes that drive customers away...?

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Clarify competes against heavyweights in Customer Experience Awards

Business development firm named as a finalist in the national CX Awards, joining a ‘tidal wave of organisations focusing on customer needs’. Find out who else is excelling in customer service...

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Customer service: what do older generations want? (Infographic)

Find out why older generations are choosing live chat over long customer service calls...

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Browsing index pages (138 articles)


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