Live chat software: dispelling the myths
Common misconceptions about digital customer engagement.
View Article9 Ways to make your customers happy
Customer satisfaction is frequently a hot discussion topic among business owners...
View ArticleOne lump or two: Knowing your customers has never been easier
Integration between live chat and CRM systems lets businesses build lasting online customer relationships.
View ArticleCustomer service excellence
Everyone knows that repeat business is great business. Happy customers return again and again bringing increased profits and lower cost per sale.
View ArticleMore than half of people are most frustrated by long wait times: How to keep...
Survey reveals that more than half of people find long wait times to be their biggest frustration when dealing with customer service advisers.
View ArticleLending a helping hand – customer value clarity
According to trends analyst Walker, customer experience will overtake price and product features as the key brand differentiator by 2020.
View ArticleSales enablement: what do best-in-class organisations do?
The single biggest challenge that sales and marketing leaders face is 'to meet the annual revenue targets.' How do they meet this challenge?
View Article7am is the new 8am and Saturday is now a weekday: Customer service...
The way that customers interact with businesses is far different than it used to be, largely due to rising competition...
View ArticleA guide to social media customer care (Infographic)
Social Media has become a crucial platform to interact with customers, whether your company is large or small...
View ArticleLive chat is no longer a business luxury
Back in 1994, the first online purchase was made when Sting’s album Ten Summoner’s Tales sold for the princely sum of £7.74...
View ArticleYour customers are already talking about you on social media...
Are you engaging them or knowingly ignoring them?
View ArticleDirect Response combines delivery and technology expertise to form The Yonder...
The Yonder Digital Group provides clients with full control of CX.
View ArticleEnsuring you are always on time
Parker Software’s ThinkAutomation helps Flyte Tyme Transportation communicate with its customers
View ArticleThe importance of customer experience in consumer banking
Customer experience is becoming an increasingly important factor in the global retail banking market and that’s where CRM tools hold many of the answers.
View Article13 Things every business needs to know about awesome customer service...
Customer service is crucial to any business, and if you get it wrong, you’ll quickly find yourself losing customers...
View ArticleSpeaking your customer’s language
Usain Bolt ran 100m in 9.58 seconds. This world record made him a household name sparking global media interest. This news required little translation...
View ArticleIf recruiting opportunities aren’t knocking, install a doorbell!
First level sales managers have a very tough job. In a typical scenario with eight direct reports, the manager has a couple...
View ArticleCustomers are sharing the love
Over 80% of customers tell friends and family about their positive experiences with a company...
View ArticleCreate, don’t compete - 4 Tips to help innovate and differentiate
Creativity is the foundation of a startup business. All entrepreneurs know this is true, yet so many make the costly mistake...
View ArticleWhy re-targeting emails aren't always the best tool for the job
Responding to people who almost buy from your online store - only to abandon their purchase at the last moment - isn't a new concept any more...
View ArticleAn employee's guide to combatting tiredness at work
Forget the latte, these tips will help keep you on your toes in that important meeting...
View ArticleBe the conductor: how to manage your customer sales team
Make sure your team's singing from the same hymn sheet with these tips.
View ArticleLet’s talk channels: which ones get the best response from customers?
Which channels are customers’ favourites when it comes to sharing good experiences?
View ArticleCustomer service: the complete history
Fun facts about customer service history...but where are call centres headed next?
View ArticleMIFID II is coming. Are you and your telecoms ready?
Find out your legal obligations for recording customer calls
View ArticleCustomer service: how to cut frustration and help customers find a quick...
Customer service has changed dramatically over the last few years, as self-serve options have been made available. But is this leading to the low-effort experience customers are looking for?
View ArticleCustomer experience will come of age in 2017
The smartest organisations are focussing on CX - and technology is helping them deliver customer satisfaction. Find out more.
View ArticlePut the flags out – omnichannel has finally arrived
Omnichannel has started to blur the lines between bricks and mortar and the screen-to-screen digital worlds we live in...are you making the most of the opportunity?
View ArticleCustomer service: what do older generations want? (Infographic)
Find out why older generations are choosing live chat over long customer service calls...
View ArticleClarify competes against heavyweights in Customer Experience Awards
Business development firm named as a finalist in the national CX Awards, joining a ‘tidal wave of organisations focusing on customer needs’. Find out who else is excelling in customer service...
View Article4 customer call mistakes that could be helping the competition
Guilty or not? Do you make these common mistakes that drive customers away...?
View Article4 Easy ways to text your way to customer satisfaction
Discover new ways to extend your reach to customers through text messaging
View ArticleHow to work your voice & win the customer
Let's talk about tone of voice and how changing it could win you that sale...
View ArticleOmnichannel: your direct route to customer success
How do you incorporate practical cross-channel and proactive customer engagement into your business?
View Article5 major contact centre issues - and how to conquer them
Put that call on hold for a moment...read these top tips to conquer call centre issues!
View ArticleExploring new horizons: how to capitalise on cross-border sales
Looking to expand overseas? Here's what you need to know about cross-border selling...
View ArticleNew study finds businesses are failing to keep up with customer expectations
NewVoiceMedia reveals where businesses are going wrong on CX...
View ArticleCloudFest London, 20 September 2017
Find out the latest thinking on sales and service at this NewVoiceMedia event
View ArticleWhere do brands stand on proactive customer engagement?
Is your business ready to get proactive about customer service?
View Article4 Levels of sales effectiveness – how to reach the top of your game in sales
We've identified 4 levels of sales skills - which level are you at?
View ArticleProspectSoft CRM platform goes mobile
Tech firm meets growing demand for 'always on' CRM solution
View ArticleCustomer segmentation: how to get to know your buyers in 5 simple steps
Selling is all about knowing your customers. Find out why segmentation is key...
View ArticleA Sales horror story
Sales vet Bob Smith recounts some of the horrors he's encountered door-to-door selling...
View ArticleContactability: are you paying the price for poor customer care?
Research from Yonder Digital Group shows how all sectors are failing on customer contactability. Find out how your sector fared...
View ArticleHow to keep your warehouse in sync with sales promotions
To keep up with customer demand, sales must work in sync with warehouses. Here's how...
View ArticleVoice messaging: the key to customer communication?
Can outbound voice messaging really be the answer to customer communications AND help cut resources? We take a look...
View ArticleRunning a virtual business? Use these 5 top sales tips!
Just because your business is virtual, doesn't mean you should forget about great customer care. Use these 5 tips on successful selling online...
View Article6 Essential phone etiquette tips
Don't answer a sales call without these top tips on customer calling...
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